Help & Customer Support

Welcome to the Hyper Laundry & Dry Cleaners support centre. Whether you need assistance booking a scheduled collection, checking the status of an ongoing order, understanding our service pricing, or discussing specialist garment care, our local team is here to help.

Direct Contact Channels

Feel free to call our store during operating hours or drop us an email anytime:

• Telephone: 020 8058 8207
• Email: [email protected]
• Store Address: 19 Station Parade, Uxbridge Road, Ealing, London, W5 3LD United Kingdom
• Operating Hours:
  • Monday – Friday: 08:00 – 19:00
  • Saturday: 09:00 – 18:00
  • Sunday: 11:00 – 17:00

How We Can Assist You

1. Collection & Delivery Bookings

Need to adjust your collection window, update gate/access codes, or specify an unattended "safe place" for drop-off? Contact our logistics desk directly by telephone for immediate schedule updates before our drivers dispatch.

2. Order Status & Service Updates

Track your laundry, dry cleaning, or tailoring orders from wash to press. We will keep you updated via SMS or email when your garments are packaged and ready for collection or transit.

3. Specialist Fabric & Stain Consultations

Have delicate silks, wedding dresses, beaded ceremonial attire, leather, or suede? Speak with our head garment technician before booking so we can recommend the safest cleaning and spotting treatment for your fabrics.

4. Commercial & B2B Laundry Enquiries

We partner with local boutique hotels, Airbnb hosts, restaurants, spas, and corporate offices across West London. Contact us at [email protected] for volume pricing and tailored recurring collection routes.

5. Quality Concerns & Re-Cleans

If you have any questions or finish concerns regarding an order you have received, please contact us within 48 hours with your order number and photos. Under our Re-Clean Guarantee, we will re-process eligible items free of charge.