Privacy Policy
Effective from: 1st December 2025
Hyper Laundry Ltd ("Hyper Laundry & Dry Cleaners", "Hyper Laundry", "Hyper Dry Cleaners", "we", "us", or "our") is dedicated to safeguarding your personal privacy and protecting the confidentiality of your personal data.
This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, place orders in-store, book collection and delivery services, or contact our team. We handle all personal information strictly in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller Information
Hyper Laundry Ltd operates as the Data Controller responsible for your personal information.
- Registered Company Name: Hyper Laundry Ltd (Company No. 14448121)
- Registered Office Address: 19 Station Parade, Uxbridge Road, Ealing, London, W5 3LD United Kingdom
- Data Protection & Privacy Contact: [email protected]
- Telephone: 020 8058 8207
2. Information We Collect
We collect only personal information strictly necessary to provide our laundry, dry cleaning, alterations, and logistics services:
- Contact & Identification Details: Name, telephone number, email address, and billing/collection delivery address.
- Service Notes & Order Preferences: Garment instructions, stain descriptions, safe place drop-off permissions, and gate or building access codes provided by you.
- Transactional Records: Itemised service receipts, order history, timestamps, payment confirmation references, and order status updates.
- Delivery Confirmation Data: Digital delivery photographs taken by our drivers when completing unattended drop-offs at your agreed safe place or concierge.
- Technical & Usage Information: IP addresses, browser types, and operational session cookies generated when navigating our web platform.
We do not collect any Special Category personal data (such as health, biometric, religious, or philosophical data).
3. Lawful Bases for Processing
Under Article 6 of the UK GDPR, we process your personal information under the following lawful bases:
| Purpose / Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| Processing bookings, in-store orders, and laundry processing | Contact, order, and billing details | Performance of a contract |
| Driver route dispatch, collection, and doorstep delivery | Contact, delivery address, delivery instructions | Performance of a contract |
| Processing card transactions securely | Transactional identifiers, invoice references | Performance of a contract |
| Customer support, re-clean enquiries, and claims assessment | Correspondence, photographs, transaction history | Performance of a contract & Legitimate interests |
| Service tracking updates (SMS/Email dispatch alerts) | Mobile phone number, email address | Legitimate interests (order tracking) |
| Statutory accounting, VAT reporting, and tax records | Invoices, order histories, payment confirmations | Legal obligation (UK HMRC compliance) |
| Fraud prevention and facility security | Order logs, delivery drop-off photos | Legitimate interests (asset protection) |
4. Payment Card Processing
- All digital and card payments are processed securely through certified PCI-DSS Level 1 third-party payment gateways (such as Stripe or Square).
- Hyper Laundry Ltd never stores, processes, or retains full credit or debit card numbers, expiration dates, or CVV security codes on our servers.
- Payment providers handle all sensitive card details under their own encrypted protocols and privacy standards.
5. Data Sharing & Third-Party Processors
We do not sell, rent, trade, or monetise your personal data to third parties for marketing purposes.
We share personal information strictly with trusted third-party service providers (data processors) who assist our business operations:
- Logistics & Route Operations: Delivery drivers and routing applications receive your delivery address, contact telephone number, and safe place instructions solely to complete scheduled collections and deliveries.
- Communications Providers: Transactional email and SMS gateways used to dispatch booking confirmations, driver arrival updates, and invoice receipts.
- Cloud Infrastructure & Hosting: Secure cloud hosting facilities and database providers operating encrypted servers within the United Kingdom or European Economic Area (EEA).
- Law Enforcement & Legal Disclosures: Where required by law, court order, or governmental authorities to comply with statutory legal obligations.
6. Data Retention Periods
We keep your personal information only for as long as necessary to satisfy the purposes for which it was collected:
- Operational Customer Accounts: Active throughout your ongoing customer relationship to facilitate convenient repeat bookings and preferences.
- Financial & Accounting Records: Retained for 6 years following the end of the relevant financial year to comply with UK statutory accounting, tax, and HMRC audit obligations.
- Delivery Confirmation Photographs: Retained for 30 calendar days following completion of the delivery, after which they are routinely purged.
- Uncompleted Inquiries: Retained for up to 12 months before being securely removed.
7. Your Statutory Data Protection Rights
Under Chapter III of the UK GDPR, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you (a Subject Access Request).
- Right to Rectification: You may request correction of any inaccurate or incomplete details.
- Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal information, subject to mandatory statutory retention requirements (such as HMRC tax records).
- Right to Restriction of Processing: You may request that we suspend the processing of your personal data under certain conditions.
- Right to Data Portability: You may request a structured, commonly used, and machine-readable copy of the personal data you provided to us.
- Right to Object: You have the right to object to processing carried out under our legitimate interests.
To exercise any of these rights, please email our privacy team at [email protected]. We respond to all verified requests within one calendar month, free of charge.
8. Cookies & Local Storage
- Strictly Necessary Cookies: Our website utilises essential functional cookies and session tokens required to authenticate sessions, secure forms, and complete payments. Because these are strictly necessary to deliver the requested digital service, they do not require consent under the Privacy and Electronic Communications Regulations (PECR).
- No Third-Party Ad Trackers: We do not deploy third-party advertising tracking pixels or data-broker cookies that track your browsing habits across external websites.
9. Supervisory Authority & Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us directly so we can resolve the matter promptly.
You also maintain the statutory right to lodge a formal complaint at any time with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 • Website: https://ico.org.uk
Contact Our Privacy Team
If you have questions regarding this Privacy Policy or how your personal information is managed, please contact:
- Email: [email protected]
- Telephone: 020 8058 8207
- Registered Office: 19 Station Parade, Uxbridge Road, Ealing, London, W5 3LD United Kingdom